Returns & Exchanges
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I'll do almost everything in my power to make you a flag you are proud of. If you are not happy with what you received, please email me to discuss. I will except any flag purchased from online stock. There are NO returns on customs orders. The custom order process is thorough and each flag is crafted uniquely.
You may return the items postmarked within 30 calendar days of receipt for an online store credit or refund to your original method of payment. Please note that original shipping charges are non-refundable. Items must be returned in their original condition (unused, unwashed, unaltered) with the tags attached. Please allow 14-21 business days from the time you mail your order for your return or exchange to be processed. We will notify you via email once your return has been processed.
Please send returns back to us at the address below using any other trackable method, at your expense.
205 6th Street
Newport Beach, CA 92661
If you would like to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase. This will ensure that your exchange item is in stock. You are then welcome to return your original order for a full refund. Once we receive your return, we will process a refund for the cost of the returned item and send you an email.